Refund policy

Refund Policy

Due to the nature of our products, all sales on fragrance decants are final. Each decant is hand-poured from an authentic bottle specifically for your order, and once opened, it cannot be resold — so we’re unable to accept returns or exchanges based on personal scent preference, change of mind, or “didn’t like the smell.”

Damages and issues

Please inspect your order as soon as it arrives. If your item arrives damaged, leaking, or you received the wrong fragrance, contact us at contactus@mikasscentlibrary.com within 48 hours of delivery, with a photo of the issue and your order number, so we can make it right.

Non-returnable items

All decants are final sale once opened, as a hygiene and consumable product. This applies regardless of how much of the decant has been used.

Exchanges

We don’t offer exchanges once a decant has shipped. If you received the wrong item due to an error on our end, that’s covered under Damages and Issues above — reach out and we’ll fix it at no cost to you.

Refunds

If a damage or wrong-item claim is approved, we’ll notify you and issue your refund to your original payment method within 10 business days. Processing times can vary by bank or card issuer after that. If more than 15 business days have passed since your refund was approved and you still don’t see it, contact us at contactus@mikasscentlibrary.com.